Usps Insurance Broken Item
Always try to get a copy of the actual receipt just in case.
Usps insurance broken item. The item was insured however and there was a tracking number on the package which was enough for the post office to verify the item had insurance on it. Insured mail whether insurance was purchased separately or was included with a service is eligible for an indemnity claim if the mailpiece was lost or arrived damaged including with broken or missing pieces. Send the completed form with all other required supporting documentation for loss or damage of an item. However if you did here s how i handled it when a cookie jar was busted in transit.
Unless you bought insurance when you shipped the item your claim against the usps will likely go nowhere. Priority mail express insurance for merchandise is provided automatically up to 100. When we have had buyers report a broken item and we wish to file an insurance claim we refund the buyer their full payment and then ask them to hold onto the box packaging and the item for 30 days in case the usps wishes to inspect the item. Insurance purchased online is limited to 5 000 for certain mail classes.
Call 800 ask usps 800 275 8777 to have a claim form mailed to you. First thing i did was refund the buyer. If your insured mailing has been lost or damaged in transit you may file an insurance claim. Once you have opened a claim and reimbursed the buyer usps will send you 2 letters in 3 weeks saying so.
Well you are pretty much doomed. Priority mail express insurance.
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